There’s a human element in the world of property that is too easily overlooked.
At Knight Frank we build long-term relationships, which allow us to provide personalised, clear and considered advice on all areas of property in all key markets. We believe taking a personal approach is crucial when interacting with our clients, as it gives us a detailed understanding of how we can connect them with the perfect property, be it residential or commercial.
We believe that inspired teams naturally provide excellent and dedicated client service. Therefore, we’ve created a workplace where opinions are respected, everyone is invited to contribute to the success of our business and where excellence is rewarded. The result is that our people are more motivated, ensuring your experience with us is the best that it can be.
Headquartered in London, we have more than 500 offices across 60 territories and more than 19,000 people. We operate in locations where our clients need us to be, we provide a worldwide service that’s locally expert and globally informed – one that allows us to connect people and property, perfectly.
Our brand values exist so that our employees know the standards they need to hold, and equally our clients understand the type of person they will encounter when working with us. As a collective, Knight Frank is committed to being a responsible business. It is why we created the Building Foundations programme to deliver a charter for the business to adhere to. This charter is guided by an ethos that promotes the wellbeing of 'People', 'Place' and 'Planet'.
Respect, diversity and inclusion are the fundamental principles behind how the business is composed, as they are a code for how staff are expected to treat one another. We are an inclusive employer committed to recruiting and supporting balanced teams across the business.
Placing you at the heart of everything we do
Placing you at the heart of everything we do is intrinsic to our values. It’s a core principle that our training team instils in our employees. We regularly seek your feedback in person and through surveys and reviews to ensure we deliver you a consistent and dedicated service. This not only provides you with a tailored experience, but also informs how we evolve as a business.
As recognition for our commitment to prioritising you, we have been awarded four gold awards at the UK Customer Experience Awards 2019. Our determination to give you the best experience has led us to be recognised as an innovative business leader in exceptional customer service globally.