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Delivery, Returns and Cancellations

DELIVERY, RETURNS & CANCELLATIONS

MERCHANDISE

All items of Middlesex CCC clothing, gifts, souvenirs and other merchandise are sold and fulfilled by Marylebone Cricket Club (MCC).

POSTAGE OPTIONS

All orders will be sent out by 1st Class post.

We strongly recommend that you propose an address where there will always be someone present to sign for the delivery (such as a work address).

DELIVERY INSIDE THE UK - Method of delivery Delivery shall be made to the delivery address specified by you in your order. Unless otherwise stated at the checkout when you place your order, the price of postage will be allocated according to the weight and / or package volume of the item(s), see as follows, and including VAT for standard delivery via our signed-for delivery service: 0 - 1kg - £1.50 / 1 - 5kg - £3.50 / 5 - 7.5kg - £6.50 / 7.5 – 10kg - £7.50

DESPATCH AND DELIVERY TIMES - We aim to deliver all goods within seven (7) working days of your order being confirmed. We will notify you of any delay in delivering your goods as soon as possible. Please note that, whilst we endeavour to deliver all goods within the times specified on our website, all delivery times are approximate and we shall not be liable for any delay in delivery of the goods, howsoever caused. If after seven (7) working days you have not received your order then please call Customer Services on 0800 031 5751 (available Monday to Friday 9.00 a.m. to 5.30 p.m., excluding public holidays) or email [email protected]

Please make sure you have your order number to hand when contacting us.

Please do not send any correspondence regarding online purchases to Lord’s Cricket Ground.

Please be aware that all such deliveries require a signature to confirm receipt. If the initial delivery attempt is unsuccessful, a delivery card will be left at the address and a second delivery attempt will be made the next working day (unless you contact the courier company beforehand to arrange an alternative delivery date). In the event that the second delivery attempt is unsuccessful, a delivery card will be left at the address and a third delivery attempt will be made the next working day (unless you contact the courier company beforehand to arrange an alternative delivery date). In the event that the third delivery attempt is unsuccessful, you will need to contact the courier company to arrange redelivery or collection. If you have not contacted the courier company within three (3) days of the third delivery attempt, your goods will be required to pay the same delivery fee charged to the original order for redelivery in accordance with these Terms and Conditions. Therefore, we strongly recommend that you provide a delivery address where there will always be someone available to sign for the delivery (such as a work address).

TRACKING - If you have registered with us via our website, you can check your order status and, where applicable, track items that you have ordered from us.

RISK - Risk of damage to or loss of the goods shall pass to you at the time of delivery to the delivery address specified in your order.

DELIVERIES OUTSIDE THE UK

If you would like us to arrange for delivery to addresses outside of the UK, please call the Middlesex online store on 0800 0315751 or email [email protected] and our staff will be pleased to provide you with a quote.

RETURNS POLICY

We want you to enjoy your shopping experience every time you order from our website. However, there may be times when the goods you order are not exactly what you wanted or expected.

NOTIFYING US - You must notify Customer Services by telephone on 0800 031 5751 or by email to [email protected] that you wish to return goods within fifteen (15) working days of receiving them. When notifying us, please have the following details to hand:Your order reference numberYour e-mail address and contact numberA daytime contact telephone numberAnd the reason for the return.Where the relevant goods are damaged or defective you will also be asked to provide a full description of the problem. This will ensure we can process your return request as quickly as possible. RETURNING GOODS TO US - All goods must be returned with their original labels and packaging (including where such packaging is damaged), together with the delivery note. Unless otherwise stated on the delivery note, please send the goods to us at:Middlesex Cricket, C/o Direct2Fans Limited, Unit 32, Wornal Park, Menmarsh Road, Worminghall, Aylesbury, Buckinghamshire, HP18 9PH.Please clearly print your order reference number and return address on the outside of the parcel. Parcels being returned remain your responsibility until we have received them. We therefore recommend you obtain proof of postage when posting goods back to us.

DAMAGED OR DEFECTIVE GOODS

Please inspect the goods as soon as you receive them; damaged or defective goods should be returned within fifteen working days of receipt. At our discretion, we will replace the goods or refund the purchase price.

In the case of damaged or defective goods, please provide a full description of the problem. This will ensure we can process your return as quickly as possible. All goods must be returned in their original packaging, together with the delivery note. In the case of damaged goods, if the packaging itself is damaged, please include this packaging with the returned goods. Please remember to:

Clearly mark your Order Reference Number on the outside of the parcel; and send the returns to the address provided on the delivery note: Middlesex Cricket, C/o Direct2Fans Limited, Unit 32, Wornal Park, Menmarsh Road, Worminghall, Aylesbury, Buckinghamshire, HP18 9PH.

UNWANTED GOODS... We will refund you the cost of any unwanted goods (including the cost of delivering the goods to you) in accordance with this Returns Policy. We will not refund you the cost of sending the goods back to us. Please be aware that you will not be entitled to a refund where goods are returned to us in an unacceptable or used condition, as determined by us in our reasonable opinion.

REFUNDS - Refunds will be processed using the payment information you provided when ordering the goods. Refunds are processed by us on the Friday of each week (except in the event of a public holiday, when payments are processed the previous day). Refunds will usually appear on your account within five (5) working days of being processed, however this may be extended depending on your bank. We will not be liable for any delays caused by your bank or card issuer or if your card is declined (for example because it has since expired).